Managing the Multigenerational Workplace
Today’s workforce is an exciting, though not always harmonious, mixture of at least four generational cohorts; older Traditionals, mature Boomers, early to mid-career Xers and our youngest workers from Generation NeXt. Issues of managing “mixed” generational groups and the readiness of young people to enter the workforce has become a major concern for many businesses. Understanding the generations become increasingly important as demographic facts evidence the retirement of record numbers of Baby Boomers, with an insufficient supply of new workers available to fill their slots. Not only are there numerical gaps, but also gaps in institutional knowledge, organizational loyalty and mission orientation. Successful management requires being able to understand, communicate with and lead everyone, from each generational group. Understanding typical generational values, traits, preferences and styles can improve recruitment, workplace effectiveness, harmony and employee satisfaction and retention. This workshop will address the generational traits, issues and dynamics in the workplace with specific, immediately applicable suggestions for developing the most productive, positive and effective work setting for all workers.
Attendees will learn to:
- Keep Traditionals engaged in the workplace for their core values of duty, discipline and thrift.
- Facilitate knowledge transfer from the Baby Boomers and leverage their social orientations.
- Help Xers move into more senior leadership roles and develop “bigger picture” perspectives.
- Consider new ways of engaging young people from Generation NeXt who will bring some new perspectives and skill sets to the workplace, along with very different expectations.
About Dr. Taylor
Dr. Mark Taylor is an award winning speaker recognized internationally as an educator, expert and consultant who is on the forefront of transformations in educational practice and workplace management. His work with chambers, economic developement organizations and companies focuses on helping people understand and work more effectively with the generational groups, especially our youngest workers.
Building on extensive experience in higher education, health care and the helping professions, including as a psychotherapist, professor, and in medical and academic administration, Dr. Taylor has offered over 1000 programs 48 states, including presentations at state, regional, national, and international events. Publications include numerous book chapters, invited pieces, and articles in professional journals including his article on “Generation NeXt Goes to Work; Issues in Workplace Readiness and Performance” (available as a PFD from the Dr. Taylor’s articles link at left.)
Dr. Taylor has presented to many Chambers, Workforce Development and Economic Development groups, professional organizations, and for governmental and business clients including Boeing Aerospace, 20th Century Fox Motion Pictures, Wal-Mart, FEMA, the National Fire Academic and the U.S. Army.
Dr. Taylor holds graduate degrees from the University of Arkansas and academic appointments at Arkansas State University and the University of Arkansas at Little Rock Graduate School.
Other Programs for Economic Development Events
- Generation NeXt Goes to Work
- Managing Escalating Situations
- Listening/ Counseling Skills for Managers
Generation NeXt Goes to Work
Today’s young workers from “Generation NeXt“ are entering the workforce with characteristics and expectations that present unique challenges to those responsible for recruiting, orienting and initiating them into the professional world, as well as those supervising, managing and retaining them once they get there. While recruiters and managers might find many of these young people to be adaptable and technologically savvy, they may also meet applicants who see themselves as consumers in the job market, who do not expect to “pay dues” and resent the traditional organizational structure. This session will provide attendees with a better understanding of the development and predictable issues of Generation NeXt, and describe what organizations and managers can do to help them transition into and be successful in the professional workplace.
Managing Escalating Situations
Leaders and managers often encounter times in the workplace where bad feelings, interpersonal disagreements, and various conflicts escalate into situations with the possibility for negative outcomes for the employees, the manager or the organization. It is possible that, in the course of offering supervision and criticism, managers creates this situation themselves! The consequences of poorly managed conflicts can include decreased leadership ability on the part of the manager, inability of the employee to continue, or even violence and physical harm. The ability to successfully manage an escalating situation can be an important set of management and leadership skills. This workshop will help managers understand the dynamics of potential and real crisis situations, and help them develop skills that they can apply to deescalate crisis to reduce the likelihood of negative consequences to the employee, themselves or the organization.
Listening/ Counseling Skills for Managers
Managers are frequently called upon to help employees solve personal problems, especially when these problems are revealed in the course of supervision and are impacting work performance. Though managers are not (or should not be) expected to be professional counselors, knowing how to effectively listen and respond can help managers bring employees to improve workplace performance by separating work and personal issues and even helping them resolve their personal concerns. This workshop will help managers understand the principles of effective listening and peer (non-professional) helping, and help them develop a set of skills they can apply to listen to and assist their employees in the most appropriate and effective ways.